ODYSSEON
Laurie Desautels is a seasoned advisor and sought-after coach who helps organizations turn their transformation ambition into practical, sustainable change. With more than 44 years of experience across technology, customer experience, and digital transformation, and strategy consulting, and industry leadership, Laurie brings a rare blend of strategic perspective and hands-on execution.
She has held senior roles in consulting, including Managing Director at Strategy& (part of PwC) and VP Professional Services at Kryos Systems, and industry leadership roles including VP, Digital Transformation at Prospera Credit Union.
Her work focuses on advising boards, executives, and senior leaders design, scale, and sustain transformation through clear strategy and planning, human-centred design, agile ways of working, and practical, modern operating models.
At Odysseon, Laurie brings the best of both worlds: the structured thinking and breadth of consulting, combined with the lived experience of leading transformation from inside an organization.
About
Advising organizations on their transformation journeys
At PwC and Strategy&, I built a consulting career at the intersection of strategy, technology, operations, and customer experience transformation—helping organizations move from ambition to executable change across complex, multi-stakeholder environments.
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Built and scaled digital and customer experience advisory capability, including new models, methods, and approaches for emerging digital transformation work, while coaching practitioners and growing the practice.
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Led complex, cross-functional transformation engagements across multiple sectors, bringing together strategy, technology, service modernization, operating model design, and execution planning.
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Earned progressive leadership responsibility by creating value for clients, building trusted executive relationships, and delivering practical strategies that could be implemented—not just presented.
2012 - 2022
Moving the dial on digital maturity at Prospera Credit Union
At Prospera Credit Union, I evolved digital transformation from a set of initiatives into a disciplined, enterprise-wide way of working—connecting strategy, technology, operations, and member experience to deliver measurable business impact.
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Built and matured the digital operating model, including enterprise backlog governance, lean budgeting, cross-functional prioritization, and delivery practices that improved transparency, focus, and execution discipline.
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Advanced digital and technology maturity contributing to stronger operational resilience, fewer high-impact incidents, improved change/release performance, and modernization of key infrastructure.
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Enabled the next stage of transformation, including practical AI adoption, open-banking preparedness, digital acumen-building, and scalable integration planning approaches to support Prospera’s merger journey and future operating model.
2022 - 2026
What I've done
Digital transformation is less about technology and more about people and culture. That's the challenge.
That's why I love it!